Refund policy

Returns Policy

Returns

We hope you love your Relier purchase. If for any reason you're not completely satisfied, we're here to help.

If you'd like to return an item, simply get in touch with our team within 14 days of receiving your order. We'll guide you through the return process and provide the return address along with any instructions you may need. The Relier team's email address is: relierclothing@relierclothing.com.

To help us process your request as quickly as possible, please include your order number in your message.

We recommend returning your parcel using a tracked and insured postal service, as Relier cannot be held responsible for items that are lost or damaged during transit.

Once your return has been received and inspected, we'll notify you by email to confirm whether your refund or exchange has been approved. Please allow up to 10 working days for your return to be processed after it arrives with us.

Return Conditions

To be eligible for a return:

  • Items must be returned within 14 days of delivery.

  • Items must be unworn, unwashed, and in their original condition with all tags attached.

  • Items must be returned in their original packaging where possible.

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

  • For hygiene reasons, underwear and other intimate garments cannot be returned.

  • Personalised or custom-made items cannot be returned unless they are faulty.

For international returns, please clearly mark your parcel as "Returned Goods" to help avoid customs charges. Any customs charges incurred during the return process remain the responsibility of the customer.

Refunds

Once your return has been approved, your refund will be issued to the original payment method.

Please allow up to 5 business days for us to process your refund after receiving your return. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

You'll receive an email confirmation as soon as your refund has been processed.

Need Help?

If you have any questions about your order or return, we'd be happy to help.

Email: relierclothing@relierclothing.com

Instagram: @relier_clothing

Telephone: +353 87 322 5645